Get the work moving.
Keep it moving.

01 · Find the cause and choose the next step

Find the real problem

A price for the investigation your business needs

For you if: the same problem keeps coming back, but you are not sure whether the cause is information, responsibility, process or software.

What you buy: a clear, evidence-based understanding of the agreed part of your business, the causes of the problem and a usable brief for what should change — if anything.

• Conversations with the owner and the relevant people doing the work.
• Walkthroughs and representative examples across the workflows and teams included in the agreed investigation.
• A simple map showing where work waits, what is missing and who needs to act.
• A prioritised action sheet, one practical change to try and a review of the findings with you.
• A separately priced implementation scope if further help is worthwhile.

What we need from you: access to the relevant people, representative examples and records, and someone who can agree the priorities.

Boundary: the written scope defines the business areas, sites, people, evidence, deliverables and review arrangements. Discovery does not include implementation, software development or data migration unless separately agreed; accounting and legal advice are outside this service.

Delivery: the approach and timing depend on the investigation, staff availability and evidence needed. Your process owner provides access and examples; you retain the business decisions.

Payment: the fee and payment arrangements are set out in the written proposal. There is no obligation to buy implementation; discovery remains useful on its own.

02 · Put the agreed change into use

Put better ways of working in place

A price for the changes you want to make

For you if: you know what needs to change and need someone to work through the details, coordinate the people involved and help the team use it.

What you buy: the agreed changes taken from a clear scope through practical setup, team practice and acceptance checks. The quote reflects the size, scale and how much you want to solve.

• Agreed responsibilities, decision limits, inputs, handovers and completion checks.
• Practical instructions and configuration in an existing suitable tool, within the written scope.
• A pilot with the people using the process, including normal work and agreed exceptions.
• Training for the agreed team, named process owners and a usable handover pack.
• Defined aftercare for the delivered work, with the effort, period and boundaries stated in the proposal.

What we need from you: a decision-maker, a process owner, agreed access and time for the team to take part in the pilot and training.

Examples: stop ordinary questions returning to the owner; make a sales-to-operations handover work; clarify payment-query ownership; establish reliable job or asset status; capture an important role before someone leaves.

Boundary: the agreed scope may cover a small workflow, several departments or a larger phased change. Custom software, integrations and data changes are included only when specifically scoped and priced. Technical providers are contracted for their named scope; AutoButler coordinates the operational work. New requests need a written scope and price change.

Delivery: phased around your operation, with dates confirmed after scope, access, partner capacity and decision owners are agreed. Completion means the listed checks pass and the agreed handover is accepted; a document alone is not implementation.

Payment: the fee, payment milestones and any provider charges are agreed in the proposal for that job or phase.

03 · Keep the improvement in use

Keep improving after the change

Support and price agreed around the actual need

For you if: an agreed process is in use and you want help checking adoption, resolving recurring gaps and keeping responsibilities and instructions current.

What you buy: the support you actually need to keep the agreed improvements working, with the work, time and fee agreed separately.

• An agreed combination of review meetings, preparation, small adjustments and follow-up, based on the actual need.
• Review of the agreed operating measures and open issues for the supported work.
• An updated action list with owners and dates, and a short record of changes made.
• A review at the agreed interval to continue, change the scope or close support.

What we need from you: named owners, current feedback and examples from the work being supported.

Boundary: no 24/7 availability, emergency cover, unlimited revisions, technical hosting SLA or new development. The included work, time, response arrangements and contact windows are agreed in writing. Extra work needs a quote and approval.

Delivery: for agreed areas of work with named client owners. Software faults go to the responsible provider. Support is optional; its frequency, payment and ending arrangements are agreed for each client.